I think its an absolute JOKE!!! My experience with "most" PAAC people are how rude and unfriendly they are...from purchasing passes/tickets to the actual bus drivers. While some drivers go out of their way to be friendly and helpful (thank you very much), most are miserable, nasty and unwilling to budge an inch if it isn't their convenience.
Whoever manages and/or creates schedules needs to get a good education on scheduling. Buses aren't scheduled in a timely fashion...at least for some runs that have limited coverage (in AM and rush-hour only). Its as if they go out of their way to make you miserable. Instead of buses running regularly, you get 2 buses back to back then you have to wait 35-40 minutes IF the buses are on time.
It just doesn't make sense, and I just don't get it. If I did poor work on the job, I would get fired, a warning, and/or a poor review (with little or no raise). Where, but only in America, can you get rewarded for doing a POOR JOB.
I think our transit system needs to go back to privatization!!!!